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AAA Home Protect has a stated goal of making owning a home easier for people by offering an affordable and simple home warranty plan. It offers a few different plans for different kinds of needs, ranging from cover for basic appliances, to large systems, as well as a plan that combines both.
The company vets all contractors and has created a large network of licensed repair technicians across the country — operating in 46 of the 50 states. It only focuses on home warranties, which allows for a strong product offering.
Warranties on individual appliances or home systems
Protecting frequently used appliances or home systems
Finding independent service contractors
Several home warranty options with custom add-ons available
Large network of vetted, independent contractors
Discounts on brand-name appliances
High service call fees that could be as much as $75 per call
Lack of working phone number and customer service support
Lack of customer reviews
AAA Home Protect offers 4 different warranty plans — Appliance Plan, Systems Plan, Combo Plan, and Choose Your Own Plan.
The Appliance Plan is for people who are familiar with the appliances they use on a daily basis, such as refrigerators and microwave ovens, or trash compactors and ice makers. This plan is generally for those who know the frequency of use of the listed appliances and can estimate how much wear and tear they get.
As opposed to the Appliance Plan, the Systems Plan is a better fit for people who may have unreliable systems such as duct systems, air conditioning, or heating units in their homes, as this plan covers the repair or replacement of key home systems and their components. This plan is slightly more comprehensive than the appliances one, as the items it covers are larger and more expensive.
The Combo Plan, which is the most popular plan according to AAA Home Protect, is ideal for people who want all-encompassing coverage for many of the most common appliances and systems in their homes. This plan is the most broad, ensuring coverage on a wide range of appliances, such as garage door openers and smoke detectors. The combo plan is ideal for people who would like to use the Appliance and Systems plan - with a discount.
If none of the offered plans fit your needs, you can opt for the Build Your Own Plan option, where you can customize your coverage to meet your exact needs. Start by choosing 10 or more items to cover from the list of coverable items, and then call AAA Home Protect directly and speak to a representative.
$29 per month
$34 per month
$43 per month
Build Your Own Plan
Price available upon request
Summer special — $169 off + 2 months free on all plans
*last updated August 2017
Prices vary according to the package type. The Appliance Plan, which is the simplest plan, costs $29 a month. The Systems Plan, which is for larger home systems, costs $34 a month, and the Combo Plan, which covers both appliances and systems, costs $43 a month. Prices for the Build Your Own Plan are dependant on your package, but are available upon request.
All packages can be customized to fit your needs by purchasing add-ons. Frequently requested add-ons include pools and spas, septic pumps, well pumps, and water softeners. Any other coverage needed can be added to a plan, you would just need to discuss the request with an AAA Home Protect representative and it must be approved by the company.
It’s important to note that there are service call fees in addition to package prices. Three service call fee levels are offered — $45, $60 and $75, depending on the nature of the callout. The fees must be paid by the customer to the Independent Service Technician or directly to AAA Home Protect at the time and place of the appointment.
The company has a referral program, where if a current customer refers a friend, both the old and new customer get rewarded.
The terms and conditions are relatively constant with industry standards. It must be noted, however, that AAA Home Protect will not reimburse you if you choose to use your own technician without first obtaining its prior approval.
In the event you want to cancel your AAA Home Protect agreement, you are entitled to receive a full refund if no services have been provided under the contract and the cancellation is within 30 days from the order date of the agreement. This isn’t offered by all companies in the market, and is definitely a worthwhile benefit. After the 30th day, you are entitled to receive a refund that is pro-rated at the non-discounted annual plan cost. Note that a $75 cancellation fee is charged and any service costs handled by AAA Home Protect will be charged for as well.
The terms and conditions document also lists the covered appliances and systems and goes into depth about what exactly is and isn't covered. For example, you might think that your whole refrigerator is covered, while really only certain parts and modules are included.
AAA Home Protect doesn’t offer much information on its contractors, or Independent Service Technicians. This does raise questions with regards to the contractors’ relationship with the company. The company has a large network of licensed repair technicians across the country, and claims to vet each and every technician it employes.
The AAA Home Protect Website is basic and straightforward, relaying all the important information you might need to make an educated home warranty purchase. It gives details with regard to each plan and lets you receive a free quote in just a few clicks.
The website also states that customer care is of the utmost importance to the company and that staff is available by phone, 24 hours a day, 7 days a week. We checked this and found that the contact number listed on the site is not working, which raises questions about customer service. There is an alternative option to send a message to the company via a contact form on the site that guarantees a response within 24 hours. This was also checked and no response was forthcoming. There is also a notable lack of customer reviews.
Up AAA Home Protect’s plans offer comprehensive coverage and its add-ons can be purchased for even more protection.
Compared to other leading home warranty providers on the market, AAA Home Protect offers great prices (for the basic plans i.e. without extra add-ons). The combo plan offers great value for money at only $43 per month — not including service call fees.
The lack of a working contact phone number and ability to get in touch with a customer service representative is worrisome.
AAA Home Protect is located in Brooklyn, New York, and services 46 states. It is fully compliant with all state legislation in the states in which it conducts services.
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